Refund and Returns Policy
Effective Date: 1/7/2025
HT Custom Designs (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make purchases, or interact with our services.
1. Information We Collect
We collect the following types of information:
a. Personal Information
When you place an order or request a quote, we may collect:
- Full name
- Email address
- Phone number
- Shipping & billing address
- Payment information (processed securely via third-party providers like PayPal or Stripe)
b. Design Files & Uploaded Content
When using our Lumise Design Editor, you may upload files such as logos, text, or images. These are stored securely and only used for the purpose of fulfilling your order.
c. Device & Usage Data
We may automatically collect certain technical data when you browse our site:
- IP address
- Browser type
- Pages visited
- Time spent on pages
- Device type
This helps us improve our website and customer experience.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Personalize your shopping experience
- Send order confirmations and updates
- Respond to inquiries and quote requests
- Improve our website and services
- Comply with legal requirements
3. How We Share Your Information
We do not sell or rent your personal data. We may share your information with:
- Third-party service providers for payment processing (e.g., PayPal), shipping, or product fulfillment (e.g., S&S Activewear).
- Lumise, to support product customization.
- Marketing platforms (e.g., email newsletter tools), if you opt-in to receive marketing.
- Authorities if required by law.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to improve functionality and user experience. These may include:
- Site analytics
- Remembering user preferences
- Cart sessions
You may disable cookies via your browser settings, but it may affect site functionality.
5. Your Rights
You have the right to:
- Access, update, or delete your personal data
- Request a copy of the data we store
- Opt-out of marketing communications
- Request restriction of data processing
To exercise any of these rights, please contact us at hagen@htcustomdesigns.com.
6. Data Security
We implement strong security measures to protect your information. All sensitive transactions are encrypted and handled via secure payment gateways. Uploaded design files and personal details are stored securely on our servers.
7. Children’s Privacy
Our site is not intended for children under the age of 13. We do not knowingly collect data from minors.
8. Third-Party Links
Our site may include links to external websites. We are not responsible for the privacy practices or content of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” above will be revised, and significant changes will be communicated via email or on our website.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
HT Custom Designs
📧 Email: hagen@htcustomdesigns.com
🌐 Website: www.htcustomdesigns.com
